Warranty

Lifetime Warranty: Engagement Rings, Wedding Bands & Jewelry

 

Elope Jewelry guarantees your engagement ring, wedding band and Jewelry pieces to be free of manufacturing defects as we take pride in ensuring that all orders made by Elope Jewelry.  We inspect every single order before it is packed for delivery or pick up. If you believe your ring has a defect, you are able to send it back to us at any time for an inspection. Email hello@elopejewerly.com with photos, a short video, and a description of how the damage occurred. A $50CAD deposit will be taken before the shipment of your item back to Elope Jewelry for evaluation, which covers the cost of shipping and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, Elope Jewelry will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

This warranty does not apply to the replacement of a center stone. Our lifetime warranty excludes coverage for wear and tear, warped rings, discoloration due to contact with harsh chemicals, and product loss, as well as jewelry damaged due to improper use, cleaning, or storage.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering your jewelry will void your lifetime warranty with us.

 

To be eligible for the warranty:

Please be sure the ring and diamond have not been exposed to unreasonable force or harmful conditions.

The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.

The ring needs to be in the possession of the original purchaser, as this warranty is not transferable.