Refund Policy

 

For engagement rings, wedding bands and all other piece of jewelry:

Please note that as most of Elope jewelry pieces are made to order, and as such, we do not accept cancellations, returns or exchanges; all made to order items are final sale. Please consult our customer agent thoroughly in terms of your style, stone, metal color and sizes before place an order.

Exception: We do offer return or exchange on all our in-stock pieces, no question asked! At Elope Jewelry, we have 10 days return and exchange policy on entire in-stock pieces from our E-shop. However, 15% restocking fee will applied on each of these transactions. The buyer is also responsible to return the piece to us meaning covers shipping cost as well as duties and taxes if applicable. For refunds, all the parts that you received must be returned to us such as the packaging.

 

For Loose Stones:

If for any reason you are not satisfied with your moissanite or lab-grown diamond you are entitled to return or exchange your stone, no questions asked! At Elope Jewelry, we have 10 days return and exchange policy for our customers.

However, 15% restocking fee will applied on each of these transactions. The buyer is also responsible to return the stone to us meaning covers shipping cost as well as duties and taxes if applicable. For refunds, all of the parts that you received must be returned to us such as the packaging.